Online E-commerce Customer Service Specialist
Handle inquiries, track orders, and manage after-sales support via e-commerce platforms and online channels. Document customer issues clearly and escalate them to the appropriate advisors.
Job Responsibilities
- Assist customers with visa inquiries, including visa types, required documents, and application procedures.
- Track order status, handle rescheduling, add-ons, and after-sales issues.
- Record customer requirements and travel details, then promptly hand off to the consultant.
- Maintain FAQ scripts to reduce repetitive communication
Job Requirements
- High school diploma or above
- Fast typing speed, clear expression, and ability to handle multiple inquiries simultaneously.
- Available for shift work; will rotate on holidays according to the schedule.
- Patient and professional when handling emotionally charged communication.
Priority
- Experience in e-commerce customer service or online reception
- Proficient in visa and travel products
- Records and tracks consultation data using tables.
Preferred qualifications are for reference only; you can still apply if they aren't fully met. We value practical experience and stability more.
Work Location
Remote / Maoming Customer Service Center
Job Type
Full-time / Part-time · Shift-based, full-time or part-time
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